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Bên cạnh PHÂN TÍCH ĐỀ THI THẬT TASK 1 (Complaint letter) NGÀY 04/8/2020 IELTS WRITING GENERAL MÁY TÍNH (kèm bài được sửa hs đi thi), IELTS TUTOR hướng dẫn kĩ thêm Cách trả lời"Why do you think employees sometimes don't provide good customer service?"IELTS SPEAKING PART 3
I. Kiến thức liên quan
IELTS TUTOR hướng dẫn Từ vựng thường dùng topic Tidiness IELTS SPEAKING
II. Cách trả lời"Why do you think employees sometimes don't provide good customer service?"
IELTS TUTOR lưu ý:
- Main idea 1: they are treated badly by their managers
- Supporting idea:
- Example:
- Main idea 2: they haven’t been encouraged to take pride in their work
- Supporting idea:
- Example: I remember in my first ever job, for example, I didn't like the work that I was given, and so I probably wasn’t as thoughtful or attentive as I should have been when I had to speak to customers.
IELTS TUTOR gợi ý ý khác:
Main idea: in many cases; staff do not have the skills to serve customers because of a lack of training within an organization.
- Supporting idea:
- Example: For example, a group of graduates who have little hands-on experience in sales may not know how to deal with difficult customers and can become the cause of many complaints.
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