Cách trả lời "Why do some shops provide better customer service than other shops?" IELTS SPEAKING PART 3

IELTS TUTOR lưu ý:

Cách trả lời dạng câu hỏi này đã rất quen thuộc với các bạn học sinh lớp IELTS ONLINE SPEAKING 1 KÈM 1 của IELTS TUTOR rồi nhé:

• Main idea 1: Such organizations as Apple, Cartier, Rolex and so on consistently demonstrate that client satisfaction is their top priority.
  • Supporting idea: 
    • They understand that satisfied customers contribute greatly to business success in terms of both profit and brand awareness. >> IELTS TUTOR hướng dẫn Cách dùng IN TERMS OF trong tiếng anh 
    • When customers are happy with a certain brand, they will keep buying it over and over and even become loyal to it forever.
    • They might go an extra mile to tell their family and friends about it, which is known as word of mouth marketing. 
    • This enables companies to attract more potential buyers and to save a great deal of advertising cost.
  • Example: 
• Main idea 2: Large corporations, especially multinational ones, have far greater resources to recruit only the most capable candidates and provide them with rigorous training.
  • Supporting idea: Therefore, international businesses or long-established state owned corporations tend to offer better service than those that are fully domestic or newly-founded.
  • Example: 
• IELTS TUTOR gợi ý main idea khác:
  • Main idea: Certain companies have mastered the art of serving customers after many years of operation. 
  • Supporting idea: Small firms owned by Vietnamese people usually have restricted budgets and lack experience or know-how in dealing with customers. >> IELTS TUTOR lưu ý Cách dùng động từ "restrict"