Cách trả lời"Why do some people choose to remain silent when they receive bad services?"IELTS SPEAKING PART 3

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Several reasons may explain why some people choose to remain silent when they receive bad services

• Main idea 1: Some individuals prefer to avoid confrontation and conflict. 
  • Supporting idea: They may fear that complaining about bad service will lead to a confrontational or uncomfortable interaction with service providers.>> IELTS TUTOR có hướng dẫn kĩ Hướng dẫn đề thi IELTS 21/11/2020 bài WRITING TASK 1 (map) về school library (kèm bài sửa cho HS đi thi)
  • Example: 
    • A customer who is served cold food at a restaurant may not complain because they are afraid of getting into a confrontation with the waiter or waitress.
    • A customer who is overcharged for a product at a store may not complain because they are afraid of the store manager getting angry or refusing to refund their money.
• Main idea 2: Some customers worry that complaining about bad service could lead to retaliation, such as receiving even worse treatment in the future or being denied future services.
  • Supporting idea: 
    • Customers who have had a negative experience with a service provider may lack trust in that provider's professionalism and ethics. 
    • They may fear that the provider will not handle their complaint fairly or professionally.>> IELTS TUTOR có hướng dẫn kĩ PHÂN TÍCH ĐỀ THI THẬT TASK 2 (dạng advantages & disadvantages) NGÀY 04/8/2020 IELTS WRITING GENERAL MÁY TÍNH (kèm bài được sửa hs đi thi)
  • Example:  A customer who has had their belongings lost or damaged by a company may be afraid that the company will not take responsibility for their mistake or that they will try to blame the customer for the loss or damage.

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