Cách trả lời "Do you agree that customers are more likely to complain nowadays?" IELTS SPEAKING PART 3

IELTS TUTOR lưu ý:

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Yes, it's true that customers are more likely to complain nowadays for many reasons

• Main idea 1: With the widespread availability of technology, it's easier for customers to voice their complaints and reach a wider audience. >> IELTS TUTOR hướng dẫn Cách dùng danh từ"audience"tiếng anh
  • Supporting idea: 
    • Social media platforms and online review sites provide convenient channels for customers to share their experiences.
    • With the growth of e-commerce, customers have more touchpoints with businesses, providing more opportunities for things to go wrong and for customers to voice their dissatisfaction.
  • Example: 
• Main idea 2: As customer service standards improve, customers are becoming more demanding and expect a high level of service from businesses. >> IELTS TUTOR lưu ý Word form của từ "demanding" tiếng anh
  • Supporting idea: As businesses compete for customer loyalty, they are investing in improving their customer service and offering more personalized experiences. This has raised the bar for customer expectations and led to higher standards for customer service.
  • Example: A luxury retail store that offers in-store personal shopping experiences, same-day delivery, and 24/7 customer support has set a high standard for customer service. Customers expect these services as the norm and are more likely to voice their dissatisfaction if they don't receive the level of service they expect.
• IELTS TUTOR gợi ý main idea khác: Customers are becoming more aware of their rights and are more likely to speak out when they feel they've been treated unfairly.