Giải đề"Describe a problem you had while shopping online or in a store" IELTS SPEAKING part 2+3

Bên cạnh Hướng dẫn đề thi IELTS 21/11/2020 bài WRITING TASK 1 (map) về school library (kèm bài sửa cho HS đi thi), IELTS TUTOR Phân tích đề Describe a problem you had while shopping online or in a store

Describe a problem you had while shopping online or in a store

You should say:

When it happened

What you bought

What problems you had while shopping online And explain how you felt about it

IELTS TUTOR lưu ý bám sát vào các câu hỏi cue card của IELTS TUTOR để bố cục bài nói nhé:

• When it happened?
  • It was about two months ago when the store where I always buy dairy products was out of stock, so I decided to find another store >> IELTS TUTOR lưu ý Cách dùng danh từ "product" tiếng anh
• What you bought?
  • I came upon a store with a huge fanbase on Shopee and a high rating for product quality, after-sale service and logistics. >> IELTS TUTOR lưu ý Cách dùng "quality" tiếng anh 
  • I also read the comments left by other customers, especially the ones that were not so good to gain a full picture of the possible reasons for complaints.
  • Therefore, I bought 2 cartons of Ensure cans from that store.
• What problem you had?
  • When I received the product a few days later, I compared it with the one I was still using, which I’m 100% sure is original, and I found the packaging was flimsy, the product was of very bad quality, and the scent coming out of the can was totally different from the old one.
• And explain how you felt about the experience.
  • At first, I was furious because these products are fake.
  • Then, I posted my disbelief and disappointment online and also talked to the customer service staff to complain and request a change or refund. >> IELTS TUTOR lưu ý Cách dùng danh từ "customer" tiếng anh 
  • Finally, he let me change it for another one and reimbursed me with the price difference.

IELTS TUTOR gợi ý bài tham khảo:

Today, I would like to tell you about a frustrating online shopping experience that left me both shocked and disappointed.

It happened about two months ago when I visited the usual store where I always purchase dairy-based nutritional products. Unfortunately, they were temporarily out of stock, so I decided to look for another option. I came across a store on Shopee with a massive following (lượng người theo dõi khổng lồ – a very large number of followers) and a highly-rated profile (hồ sơ được đánh giá cao – a store with excellent customer ratings and reviews) due to their top-notch logistics (dịch vụ hậu cần hàng đầu – excellent shipping and delivery service), after-sale support (hỗ trợ sau bán hàng – assistance given after a product is bought), and overall product quality.

Before making the purchase, I read dozens of customer comments, especially the not-so-glowing ones (những đánh giá không mấy tích cực – slightly negative reviews) to get a well-rounded picture (cái nhìn toàn diện – complete understanding) of possible issues. Feeling somewhat reassured, I ordered two cartons of Ensure milk cans.>> tham khảo CẦN VIẾT & THU ÂM BAO NHIÊU BÀI ĐỂ ĐẠT 8.0 SPEAKING & 7.0 WRITING?

However, the moment the package arrived, things began to feel off-kilter (lệch lạc – strange or abnormal). The product packaging looked flimsy and poorly-printed (mỏng manh và in ẩu – weak and low-quality), and the smell was completely different from the one I had been using – which I knew for certain was authentic.

At that point, I felt utterly betrayed (bị phản bội – feeling deceived or tricked). These cans were clearly counterfeit goods (hàng giả – fake products), which could pose serious health risks if consumed over time. I was furious and immediately contacted their customer service.

To their credit, the representative responded promptly. I expressed my disbelief and discontent (sự không thể tin nổi và bất mãn – strong dissatisfaction and surprise), and demanded either a replacement or a refund. After a bit of back and forth, the staff agreed to let me exchange the products and even reimbursed me (hoàn tiền – returned the money I spent) the price difference.

While I appreciated the resolution, this incident left a sour taste in my mouth (ấn tượng không tốt – an unpleasant memory). I’ve since become a much more cautious buyer (người mua cẩn trọng – someone who shops carefully), always double-checking seller reputations before clicking “buy.”

📚 New Vocabulary List with Definitions, Synonyms, Antonyms, and Examples

1. Massive following (lượng người theo dõi khổng lồ – a very large number of followers)

   • Synonyms: huge fanbase, large audience, loyal customers

   • Antonyms: small crowd, few followers, limited reach

   • IELTS TUTOR xét ví dụ: I came across a store on Shopee with a massive following.

2. Highly-rated profile (hồ sơ được đánh giá cao – excellent customer ratings and reviews)

   • Synonyms: top-rated store, well-reviewed shop, reputable seller

   • Antonyms: poorly-reviewed profile, low-rated store, untrusted seller

   • IELTS TUTOR xét ví dụ: …with a highly-rated profile due to their top-notch logistics.

3. Top-notch logistics (dịch vụ hậu cần hàng đầu – excellent shipping and delivery service)

   • Synonyms: first-class delivery, superior transport, excellent shipping

   • Antonyms: poor logistics, delayed shipping, unreliable service

   • IELTS TUTOR xét ví dụ: …due to their top-notch logistics, after-sale support, and overall product quality.

4. After-sale support (hỗ trợ sau bán hàng – customer service after the purchase)

   • Synonyms: post-purchase service, customer care, follow-up support

   • Antonyms: lack of support, unhelpful service, no assistance

   • IELTS TUTOR xét ví dụ: …top-notch logistics, after-sale support, and overall product quality.

5. Not-so-glowing ones (những đánh giá không mấy tích cực – slightly negative reviews)

   • Synonyms: critical reviews, mediocre comments, mixed feedback

   • Antonyms: positive reviews, glowing praise, 5-star feedback

   • IELTS TUTOR xét ví dụ: I read dozens of customer comments, especially the not-so-glowing ones.

6. Well-rounded picture (cái nhìn toàn diện – complete understanding)

   • Synonyms: comprehensive view, full insight, balanced opinion

   • Antonyms: narrow view, limited perspective, partial understanding

   • IELTS TUTOR xét ví dụ: …to get a well-rounded picture of possible issues.

7. Off-kilter (lệch lạc – strange or abnormal)

   • Synonyms: odd, unusual, suspicious

   • Antonyms: normal, expected, standard

   • IELTS TUTOR xét ví dụ: Things began to feel off-kilter.

8. Flimsy and poorly-printed (mỏng manh và in ẩu – low-quality packaging)

   • Synonyms: cheap, fragile, low-grade

   • Antonyms: sturdy, well-made, premium

   • IELTS TUTOR xét ví dụ: The product packaging looked flimsy and poorly-printed.

9. Betrayed (bị phản bội – feeling deceived or tricked)

   • Synonyms: deceived, misled, scammed

   • Antonyms: trusted, respected, reassured

   • IELTS TUTOR xét ví dụ: At that point, I felt utterly betrayed.

10. Counterfeit goods (hàng giả – fake products)

    • Synonyms: fake items, imitation products, forgeries

    • Antonyms: genuine goods, authentic items, real products

    • IELTS TUTOR xét ví dụ: These cans were clearly counterfeit goods.

11. Disbelief and discontent (sự không thể tin nổi và bất mãn – strong dissatisfaction and surprise)

    • Synonyms: shock and disappointment, frustration, indignation

    • Antonyms: satisfaction, trust, acceptance

    • IELTS TUTOR xét ví dụ: I expressed my disbelief and discontent.

12. Reimbursed (hoàn tiền – returned the money I spent)

    • Synonyms: refunded, compensated, repaid

    • Antonyms: charged, billed, withheld

    • IELTS TUTOR xét ví dụ: …even reimbursed me the price difference.

13. Sour taste in my mouth (ấn tượng không tốt – an unpleasant memory)

    • Synonyms: bad memory, lingering disappointment, negative impression

    • Antonyms: pleasant experience, fond memory, good feeling

    • IELTS TUTOR xét ví dụ: This incident left a sour taste in my mouth.

14. Cautious buyer (người mua cẩn trọng – someone who shops carefully)

    • Synonyms: careful consumer, selective shopper, risk-aware customer

    • Antonyms: impulsive shopper, careless buyer, reckless spender

    • IELTS TUTOR xét ví dụ: I’ve since become a much more cautious buyer.

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