Bên cạnh Hướng dẫn đề thi IELTS 21/11/2020 bài WRITING TASK 2 về Relocating Business to Regional Areas (kèm bài sửa của học sinh đi thi), IELTS TUTOR sẽ hướng dẫn Phân tích đề"Describe a good service you receive" IELTS SPEAKING

Describe a good service you received

You should say

What was the service?

When you received it?

Who you were with?

An how you felt about it?

IELTS TUTOR lưu ý:

• Intro: What was the service?
  • Kayak - a booking service for flight tickets and a hotel reservation.
  • Provide a user-friendly platform for users to search and book flight tickets and hotel rooms.  >> IELTS  TUTOR  hướng  dẫn  Cách dùng động từ "search " tiếng anh
• When you received it & Who you were with?
  • Last summer, my brother and I made up our mind to go on a trip to Singapore. In fact, this time both me and my brother wanted to do everything on our own, from booking the plane tickets to choosing the hotel and planning the trip.
• An how you felt about it?

  • At first, I held a lot of doubt over this website since I had never bought plane tickets online before. >> IELTS TUTOR hướng dẫn Cách dùng động từ "doubt" tiếng anh

  • Then, after browsing through the site for a while, I was quite impressed by the sites’ smartly designed layout and easy-to-follow content, and furthermore, it only took a few minutes to find the plane tickets that I wanted. Another good point to mention about the service was how quickly and convenient the payment was when they offered a variety of payment methods, such as credit card, bank transfer or direct debit >> IELTS TUTOR hướng dẫn Cách dùng danh từ "content" (content hay contents)

  • Finally, I managed to book the plane tickets at a reasonable price and at lightning speed. Both my brother and I were completely satisfied with the service that we received, and we gave the website a 5 star rating on the user review page

IELTS TUTOR gợi ý bài tham khảo:

Today, I would like to tell you about a service I recently used that truly exceeded my expectations, which was the online booking platform Kayak. It is a well-known site that provides a user-friendly (thân thiện với người dùng – easy and convenient for users to navigate) interface for people to search and book flights, hotels, and travel packages.

Last summer, my brother and I decided to take a short trip to Singapore, and for the first time, we wanted to arrange everything by ourselves. Instead of relying on a travel agency, we turned to Kayak, hoping for a more streamlined (được tinh giản – designed to make a process faster and simpler) and efficient travel-planning experience. Honestly, I initially felt quite uncertain because I had never booked flight tickets online before, and I was afraid I might make a mistake during the process.>> Form đăng kí giải đề thi thật IELTS 4 kĩ năng kèm bài giải bộ đề 100 đề PART 2 IELTS SPEAKING quý đang thi (update hàng tuần) từ IELTS TUTOR

However, after browsing the platform for a while, I became genuinely impressed by its intuitively-organized (được sắp xếp một cách trực quan – arranged in a way that is easy to understand) layout and easy-to-follow (dễ theo dõi – simple to understand) instructions. Within just a few minutes, I found several flight options that perfectly matched our schedule. What stood out even more was the hassle-free (không rắc rối – without difficulty or complications) payment system, which offered a range of methods such as credit card, bank transfer, and direct debit.

In the end, I managed to book our flights at a very reasonable (hợp lý – fair and not expensive) price and at lightning speed (tốc độ nhanh như chớp – extremely fast). Both my brother and I were absolutely pleased with the entire experience, and we even gave the website a glowing five-star review for its outstanding service. Overall, using Kayak made our trip preparation incredibly stress-free (không căng thẳng – easy and relaxing), and it completely changed my perspective on online booking platforms.

NEW VOCABULARY LIST

1. user-friendly (thân thiện với người dùng – easy and convenient for users to navigate)
   Synonyms: intuitive, accessible, straightforward
   Antonyms: confusing, complicated, unfriendly
   IELTS TUTOR xét ví dụ: “It provides a user-friendly interface for people to search and book flights.”

2. streamlined (được tinh giản – designed to make a process faster and simpler)
   Synonyms: simplified, optimized, efficient
   Antonyms: disorganized, inefficient, cluttered
   IELTS TUTOR xét ví dụ: “We wanted a more streamlined and efficient travel-planning experience.”

3. intuitively-organized (được sắp xếp một cách trực quan – arranged in a way that is easy to understand)
   Synonyms: well-structured, coherent, logical
   Antonyms: messy, chaotic, disordered
   IELTS TUTOR xét ví dụ: “I became impressed by its intuitively-organized layout.”

4. easy-to-follow (dễ theo dõi – simple to understand)
   Synonyms: clear, straightforward, uncomplicated
   Antonyms: confusing, complex, puzzling
   IELTS TUTOR xét ví dụ: “Its easy-to-follow instructions helped me navigate everything.”>> IELTS TUTOR gợi ý tham khảo CẦN VIẾT & THU ÂM BAO NHIÊU BÀI ĐỂ ĐẠT 8.0 SPEAKING & 7.0 WRITING?

5. hassle-free (không rắc rối – without difficulty or complications)
   Synonyms: smooth, effortless, trouble-free
   Antonyms: problematic, troublesome, difficult
   IELTS TUTOR xét ví dụ: “What stood out was the hassle-free payment system.”

6. reasonable (hợp lý – fair and not expensive)
   Synonyms: affordable, fair, moderate
   Antonyms: overpriced, excessive, costly
   IELTS TUTOR xét ví dụ: “I booked our flights at a very reasonable price.”

7. stress-free (không căng thẳng – easy and relaxing)
   Synonyms: relaxing, calm, smooth
   Antonyms: stressful, tense, overwhelming
   IELTS TUTOR xét ví dụ: “Kayak made our trip preparation incredibly stress-free.”

Bài nói transcript + audio được sửa kĩ càng của bạn học sinh lớp siêu cấp tốc target 7.0 lớp IELTS WRITING & SPEAKING ONLINE 1 KÈM 1 của IELTS TUTOR, có thể download xuống để tham khảo kĩ nhé

2.1. Do you often go shopping? 

I wouldn’t say that I go shopping very frequently, because my schedule is usually packed and I try to avoid bold: impulsive purchases (mua sắm bốc đồng). One main reason is that I prefer a more bold: intentional consumption pattern (mô hình tiêu dùng có chủ đích) to manage my budget effectively. Another reason is that I now rely on online platforms, which offer bold: round-the-clock access (truy cập 24/7) without requiring physical travel. For example, when I need clothes or electronics, I simply compare prices on trusted websites. Moreover, shopping in malls feels bold: time-draining (tốn thời gian), especially during weekends. Instead of making frequent small trips, I usually wait until I need several items and purchase them all at once. So overall, shopping is more of a monthly task rather than a regular leisure activity.

New vocabulary list

1. impulsive purchases – brash buys, sudden buys, spontaneous purchases / careful purchases, planned purchases, deliberate buys
   IELTS TUTOR xét ví dụ: Shopping malls often encourage impulsive purchases through flashy promotions.

2. intentional consumption pattern – mindful buying habit, deliberate spending style, purposeful consumption / careless consumption, aimless buying, uncontrolled spending
   IELTS TUTOR xét ví dụ: Young professionals increasingly adopt an intentional consumption pattern to save money.

3. round-the-clock access – 24/7 availability, nonstop access, continuous access / limited access, restricted hours, fixed schedule
   IELTS TUTOR xét ví dụ: Online stores provide round-the-clock access, making shopping more flexible.

4. time-draining – time-consuming, time-heavy, laborious / time-saving, efficient, streamlined
   IELTS TUTOR xét ví dụ: Visiting crowded malls can be extremely time-draining.

Grammar structures

1. I wouldn’t say that I go shopping very frequently, because my schedule is usually packed...
   → Cấu trúc giảm nhẹ quan điểm.
   → Simple version: I don’t go shopping often because I'm busy.

2. Instead of making frequent small trips, I usually wait until I need several items...
   → Mệnh đề “instead of” diễn tả sự thay thế.
   → Simple version: I don’t go shopping many times; I wait and buy everything at once.

2.2. Do people still like to go shopping?

Yes, many people still enjoy shopping in physical stores because it offers a more bold: tactile experience (trải nghiệm xúc giác) than online platforms. One key reason is that customers can inspect products directly, which gives them bold: quality reassurance (sự đảm bảo về chất lượng). Another reason is that shopping remains a bold: socially driven activity (hoạt động mang tính xã hội) that helps people bond with friends or family. For instance, teenagers often treat shopping trips as a way to hang out. Additionally, malls have transformed into bold: multi-purpose complexes (tổ hợp đa chức năng) with cinemas, cafés, and events, attracting large crowds. Even with the rise of e-commerce, traditional shopping still retains emotional value. Therefore, it continues to be a relevant and popular pastime.

New vocabulary

1. tactile experience – hands-on experience, physical interaction, direct contact / virtual experience, digital interaction, remote experience
   IELTS TUTOR xét ví dụ: Many customers prefer the tactile experience before buying furniture.

2. quality reassurance – quality confirmation, product assurance, reliability check / quality uncertainty, doubt, suspicion
   IELTS TUTOR xét ví dụ: Trying items on provides quality reassurance to shoppers.

3. socially driven activity – social pastime, group-oriented activity, communal activity / individual activity, solitary activity, private hobby
   IELTS TUTOR xét ví dụ: For many teenagers, shopping is a socially driven activity.

4. multi-purpose complexes – integrated centers, mixed-use complexes, multifunctional buildings / single-purpose venues, simple stores, standalone shops
   IELTS TUTOR xét ví dụ: Modern malls act as multi-purpose complexes that serve entertainment needs.

Grammar

1. Even with the rise of e-commerce, traditional shopping still retains emotional value.
   → Mệnh đề nhượng bộ.
   → Simple version: Although online shopping is popular, people still enjoy stores.

2. Yes, many people still enjoy shopping... because it offers a more tactile experience...
   → Mệnh đề quan hệ kết hợp mệnh đề chỉ lý do.
   → Simple version: People like stores because they can touch products.

2.3. What are the differences between large shop services and small store ones?

Large shops typically provide a bold: comprehensive product range (dải sản phẩm toàn diện) that small stores rarely match. One main advantage is that they have bold: standardized service procedures (quy trình dịch vụ tiêu chuẩn hóa), which ensures consistency for customers. In contrast, small shops focus more on a bold: customer-centric approach (phương thức lấy khách hàng làm trung tâm), offering personalized attention. For example, staff in small boutiques often remember regular buyers’ preferences. Moreover, big retailers rely heavily on bold: technology-driven operations (hoạt động dựa trên công nghệ) like self-checkout or digital receipts. Small shops, however, create a more intimate and community-oriented atmosphere. So the major difference lies in the trade-off between convenience and personalization.

Vocabulary

1. comprehensive product range – wide selection, broad assortment, extensive variety / limited range, narrow selection, small assortment
   IELTS TUTOR xét ví dụ: Supermarkets attract customers with a comprehensive product range.

2. standardized service procedures – uniform service, regulated processes, consistent protocols / inconsistent service, varied methods, unpredictable procedures
   IELTS TUTOR xét ví dụ: Large stores use standardized service procedures for efficiency.

3. customer-centric approach – client-focused method, customer-first strategy, user-oriented service / business-centric, profit-first, seller-focused
   IELTS TUTOR xét ví dụ: Small shops often adopt a customer-centric approach to build loyalty.

4. technology-driven operations – tech-supported systems, digital operations, automated processes / manual operations, traditional processes, low-tech systems
   IELTS TUTOR xét ví dụ: Big stores use technology-driven operations like self-checkout kiosks.

Grammar

1. Large shops typically provide a comprehensive product range that small stores rarely match.
   → Mệnh đề quan hệ nhấn mạnh sự tương phản.
   → Simple version: Big shops have more products than small ones.

2. So the major difference lies in the trade-off between convenience and personalization.
   → Cấu trúc “lie in” diễn đạt bản chất của vấn đề.
   → Simple version: The main difference is convenience vs. personal service.

2.4. Can consumption drive economic growth?

Absolutely, consumer spending acts as a powerful bold: economic catalyst (chất xúc tác kinh tế) that stimulates demand for goods and services. When people buy more, firms expand production and hire additional workers, leading to bold: job proliferation (sự gia tăng việc làm). This cycle generates higher income levels, which further boosts purchasing power. For instance, during festive seasons, strong consumer activity often triggers an economic boom. However, excessive consumption without saving can create bold: financial fragility (sự mong manh tài chính) within the economy. When people rely too heavily on credit, it results in bold: unsustainable growth (tăng trưởng không bền vững) that may collapse during downturns. Therefore, while consumption is a growth engine, it should be balanced with investment and prudent fiscal behavior.

Vocabulary

1. economic catalyst – economic stimulant, growth driver, economic booster / economic barrier, deterrent, inhibitor
   IELTS TUTOR xét ví dụ: Consumer demand acts as an economic catalyst for production.

2. job proliferation – employment expansion, job creation, workforce growth / job loss, unemployment, downsizing
   IELTS TUTOR xét ví dụ: Increased consumption leads to job proliferation in various sectors.

3. financial fragility – economic vulnerability, fiscal weakness, monetary instability / financial strength, resilience, solidity
   IELTS TUTOR xét ví dụ: Over-reliance on loans causes financial fragility.

4. unsustainable growth – unstable growth, fragile expansion, short-lived development / sustainable growth, stable progress, enduring expansion
   IELTS TUTOR xét ví dụ: Credit-based spending can trigger unsustainable growth.

Grammar

1. When people rely too heavily on credit, it results in unsustainable growth...
   → Mệnh đề điều kiện loại 1.
   → Simple: If people use too much credit, the economy may not grow well.

2. Therefore, while consumption is a growth engine, it should be balanced...
   → Mệnh đề nhượng bộ với “while”.
   → Simple: Consumption helps, but we must also save and invest.

2.5. What are the advantages and disadvantages of shopping online?

Online shopping brings undeniable benefits, particularly in terms of bold: time efficiency (hiệu quả về thời gian) and bold: cost competitiveness (tính cạnh tranh về giá). One major advantage is that it allows people to compare prices instantly, saving both money and effort. Moreover, customers have access to bold: borderless marketplaces (thị trường không biên giới), where they can purchase products from around the world. However, there are clear drawbacks, such as bold: cybersecurity threats (mối đe dọa an ninh mạng) and delivery uncertainties. For example, items might arrive damaged or later than expected. Furthermore, the lack of physical inspection can lead to disappointment. Hence, while online shopping is convenient, it still has its fair share of risks.

Vocabulary

1. time efficiency – time-saving, time effectiveness, productivity / time wastage, inefficiency, delay
   IELTS TUTOR xét ví dụ: Online purchases improve time efficiency for busy people.

2. cost competitiveness – price advantage, cost-effectiveness, affordability / overpricing, expense, cost burden
   IELTS TUTOR xét ví dụ: E-commerce sites offer cost competitiveness through discounts.

3. borderless marketplaces – global markets, international platforms, worldwide trading spaces / local markets, domestic stores, regional markets
   IELTS TUTOR xét ví dụ: Online stores create borderless marketplaces accessible to everyone.

4. cybersecurity threats – online risks, data breaches, hacking threats / cyber safety, data protection, online security
   IELTS TUTOR xét ví dụ: Users must protect themselves from cybersecurity threats.

Grammar

1. However, there are clear drawbacks, such as cybersecurity threats and delivery uncertainties.
   → Cấu trúc liệt kê với “such as” diễn tả ví dụ.
   → Simple: There are problems like online fraud and late delivery.

2. Hence, while online shopping is convenient, it still has its fair share of risks.
   → Cấu trúc “while” thể hiện sự tương phản.
   → Simple: Online shopping is easy but not always safe.

2.6. What are the differences between online shopping and in-store shopping?

The biggest difference lies in bold: sensory engagement (sự tương tác giác quan) and immediacy. In-store shopping allows consumers to see, touch, and try items before buying, giving a bold: tangible sense of satisfaction (cảm giác hài lòng hữu hình). On the other hand, online shopping provides bold: algorithm-based recommendations (đề xuất dựa trên thuật toán) that personalize the experience. For example, websites track browsing behavior to suggest suitable products. Additionally, physical stores offer bold: instant gratification (sự hài lòng tức thì), while online shopping requires waiting for delivery. However, e-commerce wins in terms of variety and global access. Ultimately, both types cater to different needs depending on one’s priorities.

Vocabulary

1. sensory engagement – physical interaction, tactile experience, sensory involvement / virtual interaction, detached experience, remote contact
   IELTS TUTOR xét ví dụ: In-store shopping provides sensory engagement.

2. tangible sense of satisfaction – real feeling of pleasure, visible fulfillment, concrete enjoyment / abstract satisfaction, emotional fulfillment, intangible pleasure
   IELTS TUTOR xét ví dụ: Trying clothes offers a tangible sense of satisfaction.

3. algorithm-based recommendations – AI suggestions, data-driven offers, predictive shopping tools / manual browsing, random search, unassisted choice
   IELTS TUTOR xét ví dụ: Online stores use algorithm-based recommendations to attract buyers.

4. instant gratification – immediate pleasure, immediate fulfillment, prompt satisfaction / delayed gratification, postponed reward, deferred pleasure
   IELTS TUTOR xét ví dụ: Buying something in-store gives instant gratification.

Grammar

1. The biggest difference lies in sensory engagement and immediacy.
   → Cấu trúc “lie in” thể hiện trọng tâm của sự khác biệt.
   → Simple: The main difference is how we experience shopping.

2. However, e-commerce wins in terms of variety and global access.
   → Cấu trúc “in terms of” biểu thị tiêu chí so sánh.
   → Simple: Online shopping is better when it comes to choice.

2.7. Why do some people not like shopping in small shops?

Some people avoid small shops because they often lack bold: competitive pricing (giá cả cạnh tranh) and modern amenities. Large supermarkets, in contrast, offer bold: one-stop convenience (sự tiện lợi mua sắm một nơi cho tất cả) that saves both time and effort. Additionally, small stores might have bold: limited assortments (hàng hóa hạn chế), making it harder for customers to find what they need. For example, local grocery stores may not stock international brands. Another factor is bold: technological backwardness (sự lạc hậu về công nghệ), as many small retailers still rely on cash payments. This frustrates younger, tech-savvy consumers. Thus, the absence of variety and convenience often deters shoppers from choosing smaller outlets.

Vocabulary

1. competitive pricing – affordable price, fair pricing, reasonable cost / overpricing, expensive cost, inflated price
   IELTS TUTOR xét ví dụ: People prefer malls for their competitive pricing.

2. one-stop convenience – all-in-one access, total convenience, comprehensive service / limited service, fragmented access, inconvenience
   IELTS TUTOR xét ví dụ: Supermarkets provide one-stop convenience for daily needs.

3. limited assortments – narrow selection, restricted variety, few options / wide range, extensive collection, broad variety
   IELTS TUTOR xét ví dụ: Small stores usually have limited assortments.

4. technological backwardness – outdated technology, low-tech operation, digital lag / technological advancement, modernization, innovation
   IELTS TUTOR xét ví dụ: Many small shops suffer from technological backwardness.

Grammar

1. Some people avoid small shops because they often lack competitive pricing and modern amenities.
   → Mệnh đề chỉ lý do với “because”.
   → Simple: People don’t like small shops because they’re expensive.

2. Thus, the absence of variety and convenience often deters shoppers...
   → Danh từ hóa “the absence of” làm chủ ngữ.
   → Simple: People avoid them since they have few choices.

2.8. What are the advantages and disadvantages of shopping in small shops?

Small shops provide bold: personalized interaction (sự tương tác cá nhân hóa) and a strong bold: sense of belonging (cảm giác thuộc về cộng đồng). Staff usually know their customers and offer tailored suggestions, creating loyalty. Moreover, they often sell bold: locally sourced goods (hàng hóa có nguồn gốc địa phương) that support small producers. However, disadvantages include bold: inventory limitations (hạn chế hàng tồn kho) and higher prices due to small-scale operations. For example, a small bakery might charge more than a supermarket. Another drawback is the lack of digital payment systems, which can inconvenience modern buyers. Overall, small shops trade scale for intimacy and authenticity.

Vocabulary

1. personalized interaction – customized service, individual care, personal approach / impersonal service, generic treatment, distant approach
   IELTS TUTOR xét ví dụ: Customers appreciate personalized interaction in small stores.

2. sense of belonging – feeling of community, inclusion, connectedness / isolation, alienation, detachment
   IELTS TUTOR xét ví dụ: Small stores give locals a sense of belonging.

3. locally sourced goods – domestic products, regional produce, homegrown items / imported goods, foreign products, mass-produced items
   IELTS TUTOR xét ví dụ: Farmers’ markets sell locally sourced goods.

4. inventory limitations – stock shortage, supply restriction, limited stock / abundant inventory, large supply, full stock
   IELTS TUTOR xét ví dụ: Small stores face inventory limitations due to space.

Grammar

1. Staff usually know their customers and offer tailored suggestions...
   → Mệnh đề ghép với hai hành động nối bằng “and”.
   → Simple: Staff know customers and help them choose.

2. Overall, small shops trade scale for intimacy and authenticity.
   → Cấu trúc “trade A for B” biểu thị sự đánh đổi.
   → Simple: Small shops give up size to be friendly.

2.9. Why are shopping malls so popular in Vietnam?

Shopping malls are increasingly popular because they have evolved into bold: leisure-oriented complexes (tổ hợp hướng đến giải trí) rather than mere retail spaces. They offer bold: climate-controlled comfort (sự thoải mái có điều hòa nhiệt độ) that attracts families seeking to escape the heat. Additionally, malls provide bold: global brand exposure (sự tiếp cận thương hiệu toàn cầu) and diverse dining options, catering to middle-class aspirations. For example, young people often go there for movies, meals, and socializing. Moreover, malls represent bold: modern urban identity (bản sắc đô thị hiện đại), reflecting lifestyle changes in big cities. They serve not only as shopping venues but also as social hubs. Hence, their growing appeal lies in their multifunctionality and comfort.

Vocabulary

1. leisure-oriented complexes – entertainment hubs, recreational centers, lifestyle malls / business complexes, office buildings, industrial parks
   IELTS TUTOR xét ví dụ: Modern malls act as leisure-oriented complexes.

2. climate-controlled comfort – air-conditioned environment, temperature-regulated comfort, cool atmosphere / uncontrolled climate, outdoor heat, humidity
   IELTS TUTOR xét ví dụ: People visit malls for climate-controlled comfort.

3. global brand exposure – international label access, global market presence, worldwide brand visibility / local focus, domestic branding, regional market
   IELTS TUTOR xét ví dụ: Malls give shoppers global brand exposure.

4. modern urban identity – contemporary city culture, cosmopolitan lifestyle, urban modernity / rural tradition, outdated identity, provincial culture
   IELTS TUTOR xét ví dụ: Malls embody modern urban identity in Vietnam.

Grammar

1. Shopping malls are increasingly popular because they have evolved into leisure-oriented complexes...
   → Thì hiện tại hoàn thành tiếp diễn mô tả quá trình thay đổi.
   → Simple: Malls are popular because they became entertainment places.

2. They serve not only as shopping venues but also as social hubs.
   → Cấu trúc “not only... but also” thể hiện song song.
   → Simple: They’re for both shopping and meeting people.

📩 MN AI CHƯA CÓ ĐÁP ÁN FORECAST QUÝ MỚI PART 1-2-3 NHẮN ZL 0905834420 IELTS TUTOR GỬI FREE HẾT NHA

Các khóa học IELTS online 1 kèm 1 - 100% cam kết đạt target 6.0 - 7.0 - 8.0 - Đảm bảo đầu ra - Thi không đạt, học lại FREE

>> IELTS Intensive Writing

>> IELTS Intensive Speaking

>> IELTS Intensive Listening

>> IELTS Intensive Reading

>> IELTS Cấp tốc

>> IELTS General

>> Thành tích học sinh IELTS TUTOR với hàng ngàn feedback được cập nhật hàng ngày.