Cách trả lời "How do people often respond to poor customer service?" IELTS SPEAKING PART 3

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People often respond to poor customer service in various ways, and their reactions can range from immediate expressions of frustration to more measured and calculated responses.

• Main idea 1: Some customers express their dissatisfaction in the moment, sharing their concerns directly with the service provider or representative. 
  • Supporting idea: This may involve voicing complaints, expressing frustration, or seeking immediate resolution.>> IELTS  TUTOR  hướng  dẫn PHÂN TÍCH ĐỀ THI 30/5/2020 IELTS WRITING TASK 2 (kèm bài sửa HS đạt 6.5)
  • Example: A customer flags down the waiter to complain about a cold or incorrect dish, seeking a replacement or swift rectification.
• Main idea 2: Dissatisfied customers often turn to online review platforms such as Yelp, Google Reviews, or TripAdvisor to share their negative experiences. 
  • Supporting idea: Writing a negative review allows customers to communicate their concerns to a wider audience.
  • Example: A guest writes a negative TripAdvisor review about a dirty hotel room and unresponsive staff, prompting the hotel to reach out with an apology and offer of compensation.