Bên cạnh HƯỚNG DẪN TỪ A ĐẾN Z CÁCH PHÂN TÍCH TASK 1 & 2 ĐỀ THI THẬT NGÀY 9/5/2020 IELTS WRITING VIỆT NAM (kèm bài được sửa của học sinh đạt 6.0 đi thi thật), IELTS TUTOR hướng dẫn Cách trả lời "How do people often respond to poor customer service?" IELTS SPEAKING PART 3
I. Kiến thức liên quan
II. Cách trả lời "How do people often respond to poor customer service?" IELTS SPEAKING PART 3
Cách trả lời dạng câu hỏi này đã rất quen thuộc với các bạn học sinh lớp IELTS ONLINE SPEAKING 1 KÈM 1 của IELTS TUTOR rồi nhé:
People often respond to poor customer service in various ways, and their reactions can range from immediate expressions of frustration to more measured and calculated responses.
- Main idea 1: Some customers express their dissatisfaction in the moment, sharing their concerns directly with the service provider or representative.
- Supporting idea: This may involve voicing complaints, expressing frustration, or seeking immediate resolution.>> IELTS TUTOR hướng dẫn PHÂN TÍCH ĐỀ THI 30/5/2020 IELTS WRITING TASK 2 (kèm bài sửa HS đạt 6.5)
- Example: A customer flags down the waiter to complain about a cold or incorrect dish, seeking a replacement or swift rectification.
- Main idea 2: Dissatisfied customers often turn to online review platforms such as Yelp, Google Reviews, or TripAdvisor to share their negative experiences.
- Supporting idea: Writing a negative review allows customers to communicate their concerns to a wider audience.
- Example: A guest writes a negative TripAdvisor review about a dirty hotel room and unresponsive staff, prompting the hotel to reach out with an apology and offer of compensation.